In today’s competitive landscape, understanding your customers' needs and experiences is crucial for success. The Client/User Feedback module in the 'Make Booking Online' system is designed to seamlessly integrate with your existing setup, allowing you to gather valuable insights from your customers. Whether you’re looking to improve your services, respond promptly to customer concerns, or analyse trends to make informed decisions, our feedback module has you covered.
By leveraging automation, sentiment analysis, and customisable feedback forms, this module not only simplifies the process of collecting feedback but also enhances your ability to act on it effectively. From real-time notifications to in-depth reports, the Client/User Feedback module empowers you to turn customer feedback into meaningful improvements and stronger relationships.
Tailor feedback forms to suit your business needs, ensuring you collect the most relevant information from your customers.
Integrate the feedback form directly into your booking process, making it easy for customers to provide input without any additional steps.
Automatically trigger feedback requests based on booking status updates, ensuring timely and relevant feedback from customers.
Provide a simple, intuitive feedback experience for your customers, encouraging higher response rates and more detailed input.
Receive immediate alerts when new feedback is submitted, allowing you to stay on top of customer experiences as they happen.
Set up automated notifications for specific types of feedback, such as negative reviews, so you can address issues promptly.
Configure auto-replies to acknowledge receipt of feedback, reassuring customers that their input is valued and being reviewed.
Enable direct replies to customer feedback, allowing for personalised follow-up and issue resolution within the system.
Automatically analyse feedback to gauge customer sentiment, helping you understand the overall mood and satisfaction level of your clientele.
Identify key themes and topics from customer feedback, enabling you to pinpoint areas of concern or praise quickly.
Generate comprehensive reports that break down feedback by sentiment, category, and other metrics, providing actionable insights at a glance.
Track feedback trends over time, allowing you to identify patterns and make data-driven decisions to enhance your services.
Use feedback data to make informed decisions that improve customer satisfaction and business performance.
Set up rules to automatically trigger actions, such as sending a follow-up email or escalating an issue based on feedback content.
Efficiently manage feedback by archiving old or resolved feedback, keeping your dashboard organised and focused on current priorities.
Create tailored action plans for addressing feedback, ensuring that every piece of customer input is translated into meaningful improvements.
View, manage, and control bookings and waiting list requests in one centralised intuitive admin panel.
Send confirmation and reminder notifications by email or SMS and decreased no-shows.
Send customers directly to your custom page, take their booking and their payment in one seamless transaction.
Send promotion messages to your customers. Export your customer data to your preferred mail supplier.
Ready to harness the power of customer feedback? Enhance your business today by subscribing to our Feedback Module.
Learn More'Make Booking Online' empowers you with
more ways to connect with and serve your customers